Returns & Refunds Policy

At KEF, we are committed to ensuring you are completely satisfied with your high-fidelity audio experience. If you are not entirely happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to request a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Securely

  Place the product in its original KEF packaging, including all cables, manuals, and accessories to ensure a safe transit.

• 3.
  Ship to KEF

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, your refund will be processed to your original payment method within 7-10 business days.